Capital One
As a UX Manager at Capital One, I lead the Dining and Entertainment space within the Rewards and Loyalty program, where my focus has been on optimizing both the strategy and collaboration with external partners. One of my key achievements was establishing and optimizing the agency collaboration model. This approach has transformed how our team works, enabling better dynamics and facilitating strategic input from all partners, propelling our initiatives forward with greater efficiency.
In 2023, I’ve been focused on auditing existing dining experiences to identify areas for improvement and define a roadmap for enhancing cardholder benefits. My commitment to continuous improvement and delivering exceptional user experiences fuels my dedication to ensuring satisfaction and engagement for Capital One’s customers.
What sets me apart? A deep understanding of what great design looks like, with the ability to adapt across different design fidelities. I’m skilled at efficiently scoping future projects and driving them forward, balancing high-level strategy with meticulous attention to detail. My expertise as an interaction and UX designer allows me to refine complex experiences, ensuring that every touchpoint feels intuitive and impactful. Effective communication and leadership are also central to my approach—I foster a positive and productive work environment, both within the team and with our agency partners, ensuring everyone stays aligned and motivated.
And as for the work itself, I’ve played a significant role in creating unforgettable experiences for Capital One cardholders—from securing exclusive reservations at award-winning restaurants with culinary giants like Chef José Andrés, to providing VIP access to some of the most coveted events and experiences across the country. It’s about making the complex feel simple, creating memorable moments, and ensuring every interaction is seamless and enjoyable.
What excites me? Building meaningful experiences that challenge the status quo, collaborating with talented individuals, and continuously pushing boundaries to create user-centered designs that make life just a little bit easier. My work at Capital One has been about leading with purpose, solving complex problems creatively, and always delivering value to the user.
Chase
Across five years at J.P. Morgan Chase, I contributed as a Lead UX Designer in both Payments and Business Banking, driving key initiatives to enhance the mobile and online banking experience for both consumers and businesses. Throughout my time there, I also served as a mobile subject matter expert, focusing on Mobile Design Consistency and collaborating with cross-functional teams to streamline delivery processes.
My work directly contributed to a +19% YOY growth in mobile logins for Chase Business Mobile, with active mobile users increasing to 2.4M. I played a key role in maintaining and migrating legacy systems, including the migration from Ink to Chase Mobile, ensuring smooth transitions while preserving user satisfaction.
In addition to my design leadership, I dedicated time to philanthropy, contributing to initiatives like Women in Technology and Diversity and Inclusion. With a passion for photography, I also coordinated and led multiple successful video and photography campaigns in San Francisco and Dallas, furthering my commitment to fostering a supportive, diverse tech community.
VIASat
At Viasat, I led all online payment design teams across the United States and Brazil, driving the redesign of payment platforms and ensuring optimal UX delivery. In addition to the platform overhaul, I successfully launched a new payment method system for both online payments and Boleto in Brazil, improving the international payment experience. My focus on delivering seamless UX solutions with speed and efficiency allowed us to meet critical deadlines, driving the launch of innovative payment solutions that enhanced user interactions across diverse global markets.
